jet77's Privacy Policy
How your personal data is collected, used, and kept secure — everything explained transparently in this document.
📋 Table of Contents
This Privacy Policy ("Policy") is established by the company operating the jet77 platform and its related services. By using the jet77 website, registering, or using any of its services, you are considered to have accepted the terms of this Policy. Please read this Policy carefully — it describes in detail every important matter relating to your personal data.
jet77 believes that protecting user privacy is a fundamental responsibility. We use your data only for the purposes for which you have given us permission, and we always follow internationally recognised data protection practices.
The Data We Collect
When creating an account, making transactions, or using services on the jet77 platform, we may collect the following types of data:
1.1 Data Provided Directly by You
- Full name, date of birth, and gender
- Email address and mobile number
- Residential address and nationality
- National ID or passport number (for identity verification)
- Payment details such as bKash, Nagad, Rocket, or bank account information
1.2 Automatically Collected Data
- IP address and device identification information
- Browser type, operating system, and device model
- Time spent on the site, pages visited, and click patterns
- Transaction history and amounts
- Gaming activity and betting records
1.3 Data Received from Third Parties
Where necessary, we may receive information about you from identity verification services, fraud prevention agencies, or payment processors. This data is used solely for security and legal compliance purposes.
Purpose of Data Use
jet77 uses your data for the following legitimate purposes:
Account Management
Your data is used to register, verify, and keep your account active.
Payment Processing
To confirm deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
Customer Support
To resolve your issues promptly via live chat or email ([email protected]).
Security & Fraud Prevention
Your data is used to prevent unauthorised access, fraud, and account misuse.
Legal Compliance
To comply with applicable laws and regulations and to respond to requests from authorities.
Service Improvement
Analytical data is used to further improve the user experience and add new features.
Cookies & Tracking Technologies
The jet77 website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.
3.1 Types of Cookies We Use
- Essential Cookies: Essential for the core functionality of the platform — maintaining login sessions, security verification, and so on.
- Functional Cookies: To remember your preferences (such as language or display settings).
- Analytical Cookies: To understand site usage patterns — to know which pages are visited most.
3.2 Cookie Control
You can accept or reject cookies through your browser settings. However, please note that disabling essential cookies may cause some important services on jet77 to not work properly.
Data Storage & Security
jet77 gives the highest importance to the security of your personal information. We apply industry-standard technical and organizational measures.
- SSL Encryption: All communication between the website and servers is fully encrypted using SSL/TLS protocol.
- Data Encryption: Stored sensitive information is kept in encrypted form — not as plain text.
- Access Control: Only authorized staff can access the minimum necessary information.
- Regular Security Assessments: Our systems go through regular security audits.
- Two-Factor Verification: An additional verification method is applied to confirm user identity.
While we are committed to ensuring the highest level of security, it is not possible to guarantee 100% security for data transmitted over the internet. However, if a data breach occurs, we will notify affected users as quickly as possible.
Sharing Information with Third Parties
jet77 never sells or rents your personal information. However, limited information may be shared in certain specific circumstances:
5.1 When Sharing Information Is Necessary
- Payment Processors: To complete transactions with bKash, Nagad, Rocket, or banking partners.
- Identity Verification Services: Trusted third parties are used to complete the KYC process.
- Game Providers: Partner providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may access limited information to deliver their services.
- Legal Authorities: Information may need to be provided to authorities in accordance with legal obligations or valid court orders.
5.2 Applicable Safeguards
When information is shared with third parties, data processing agreements are signed with them. These agreements ensure that they use the information only for specified purposes and in compliance with the highest protection standards.
Your Rights
As a user of jet77, you have the following rights over your personal information. To exercise these rights, contact our support team.
Right to Access
You can request to know what information we have stored about you.
Right to Rectification
If any of your stored information is incorrect, you can request that it be corrected.
Right to Erasure
In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal requirements.
Right to Object to Processing
You can object to the use of your information for specific purposes, such as marketing communications.
Right to Data Portability
You can request to receive the information you have provided in a structured, commonly used format.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We are always able to provide assistance in both Bengali and English.
Protection of Minors
jet77's services are intended only for persons aged 21 or older. We do not intentionally collect any personal information from minors.
Age verification is mandatory during the registration process. If a user is found to be under 21 years of age, their account will be closed immediately and the relevant information will be deleted. If a parent or guardian believes their minor child has provided information on our platform, please contact [email protected].
Data Retention Period
We retain your personal information only for as long as necessary or as required by law.
- Active Accounts: Information is retained while the account is active and for a period of time after that.
- Transaction Records: Financial transaction information is retained for an extended period as required by law.
- After Account Closure: When an account is closed, information necessary to meet legal and regulatory requirements is kept for a specified period, then securely deleted.
Policy Changes
jet77 may review and update this privacy policy from time to time. The policy may be revised due to changes in the scope of services, changes in legal requirements, or improvements to security practices.
If there are significant changes, we will notify you by email or display a special notice on the site. The updated policy will take effect from the date it is published. Continued use of the site after a policy change will be considered as your acceptance of the new policy.
We recommend that you visit this page regularly and stay familiar with the latest privacy policy.
Contact Us
To ask any questions, raise concerns, or submit a request to exercise your rights regarding this privacy policy, please contact our privacy team:
- Email: [email protected]
- Live Chat: Available 24/7 on the website
Our support team is always ready to assist you in both Bengali and English.